Terms of Service | Hair by Keila Sone

PREPPING FOR THE APPOINTMENT

Please arrive wearing clothing without a hood or a turtle neck.

Please remove long or dangling earrings and necklaces.

Please arrive with clean, freshly shampooed dry hair with no stylist product, oils or treatment on the hair for any color, extension, or bridal service.

Please note that pearls are permanently stained by hair dye.

PAYMENT

Both salons accept all major credit cards, debts, APPLE, and GOOGLE pay.

The NYC salon online book system accepts AFTERPAY payment for services amounting to $300.+

PETS

No pets are permitted at the NYC salon.

CHILDREN

Let’s face it, a salon is a dangerous place for kids. We work with very sharp scissors, extremely hot irons, and not to mention, different types of chemicals. We care about the safety and well-being of your child as much as you do when they are in the salon.

NYC SALON has a no-children policy for the safety of the children. (sorry, I don't make the rules.)

JERSEY CITY SALON only allows children that are being serviced, any additional children can not be allowed to roam free about the salon, they must stay seated in the waiting area with an adult supervising.

COVID & ILLNESS

If you or anyone in your household feels sick, please reschedule your appointment until you get tested.

Thank you for your understanding and cooperation during this time.

All staff members are fully vaccinated and boosted against COVID-19.If you would like us to wear a mask don't be afraid to ask at either salons.

We disinfect and sanitize in between clients all touch points, furniture, and tools as well as spray alcohol in the air.

Masks are optional for you.

STUDIO & SALON POLICY

Booking appointments:

By appointment only, I'm currently not taking walk-ins.

If you are late, it may be necessary to reschedule. I will do my best to accommodate, however I usually book out 2 weeks in advance on non-holiday seasons, the only option would be to get on the waiting list.

CANCELLATION/NO-SHOW

Please allow a minimum of 24-hour notice (that means the day before your appointment) for any changes or cancellations to your appointment. All appointments canceled after this period are subject to a cancellation fee for missed time, Your appointment retainer will be used as the cancellation fee.

I understand emergencies arise and life happens. Please inform me ASAP.

Do your best to be on time. I try my best to be on time!

GRATUITY

Gratuity CAN NOT BE INCLUDED in your CC transaction.

*Cash or Zelle*

If you would like to use Venmo instead, please write *thank you* in the comment section instead.

ADJUSTMENTS/REFUNDS

There are no refunds on products or services.

I strive to offer my clients the highest level of guest satisfaction. While I do not offer refunds for services rendered if you are not entirely satisfied, please contact me within 3 days of the original service so I can offer a solution, I will gladly invite you back in to make adjustments at no additional charge. This does not apply if I provided a service we both agreed upon in your consultation and you've changed your mind or attempted to alter your hair elsewhere or yourself, but still let me know and we will get you to where you want to go together!

COLOR FORMULAS

All hair color formulas are the intellectual property of the salons.

CREDIT CARD CHARGE BACK

If you attempt to dispute the charges for services, the salon will pursue legal action for theft of services and a warrant will be issued against you.